| Home | June 2012News | Stephen Hester's response to Andrew Tyrie MP, chairman of the Treasury Select Committee |
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 Stephen Hester's response to Andrew Tyrie MP, chairman of the Treasury Select Committee- Stephen Hester's response to Andrew Tyrie MP, chairman of the Treasury Select Committee
- June 30, 2012
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Thank you for your letter of 27 June. I welcome the opportunity to update the Committee on the actions we are taking to resolve the IT systems failure that led to disruption in the service we provide to our customers.
As we have confirmed, account balances have registered as normal for the vast majority of RBS and NatWest customers over the last few days. We have more work still to do in Ulster Bank and I apologise especially to our customers there for the slow return to acceptable service levels.
I have previously made clear to the Committee that my top priority since joining the bank three and a half years ago has been to change RBS - physically and culturally. At the centre of this aim is to make our cu...
- View more at: http://www.1888pressrelease.com/stephen-hester-s-response-to-andrew-tyrie-mp-chairman-of-th-pr-407043.html
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