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 SoftServe Ensured Cost Transparency and Calls Management Visibility for Leading European Bank- SoftServe Ensured Cost Transparency and Calls Management Visibility for Leading European Bank
- August 08, 2014
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SoftServe developed an innovative call detail recording solution to provide usage and costs analysis of inbound and outbound calls for a leading European bank. The solution helped the bank achieve its goal of improving service delivery by collecting and integrating statistics from a variety of its telecommunications devices to optimize call routing and to enable the bank to perform advanced data.
SoftServe, Inc., a leading global software application development and consulting company, announced the successful development of an innovative Call Detail Recording solution for one of Europe's leading banks. The solution enables the bank to log and report inbound and outbound voice connections, call durations, destinations, etc. The solution's implementation created consistency in call reports and allowed the bank to analyze long term trends.
The benefits of the scalable solution include t...
- View more at: http://www.1888pressrelease.com/softserve-ensured-cost-transparency-and-calls-management-vis-pr-537861.html
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