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 RBS Group updates on technology issues affecting its Ulster Bank customers- RBS Group updates on technology issues affecting its Ulster Bank customers
- July 02, 2012
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Ulster Bank advises customers that it is making steady inroads to the delays in its payments systems caused by a technology problem at its RBS parent group. The pace of progress is improving though of course has been slower than we or our customers would have liked. We are grateful to our customers for their patience while we work hard to restore a normal service level.
Incident background
Each evening, the bank processes the day’s transactions across our businesses. This is a large-scale operation - on an average day we process around 20 million transactions. The transactions are processed in batches through automated systems. In normal conditions this overnight batch processing completes before business resumes the following day.
The initial reviews we have carried out indicate that a problem was created when maintenance on systems, which are managed an...
- View more at: http://www.1888pressrelease.com/rbs-group-updates-on-technology-issues-affecting-its-ulster-pr-407291.html
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