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 CEO, First Direct Confirmed to Speak at Customer Experience Exchange for Financial Services- CEO, First Direct Confirmed to Speak at Customer Experience Exchange for Financial Services
- November 08, 2012
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In the wake of increased negative feeling from consumers about financial services, organisations are keen to regain customer trust and increase customer satisfaction and loyalty. Increasing amounts of data, rapidly evolving technology and rising customer expectations mean delivering a consistent and holistic customer experience is paramount to the success of the industry as whole.
There have been many casualties since the beginning of the current economic crisis and financial services have yet to escape the tarnish of the global recession.
Customer Experience Exchange for Financial Services (5 - 6 February 2013); the must-attend meeting for Chief Customer Officers, VP's and Directors of Customer Experience and Customer Strategy.
This year, 60 strategic decision-makers, including Tesco Bank, AXA Wealth and Aegon, will meet in London to discuss the above issues and...
- View more at: http://www.1888pressrelease.com/ceo-first-direct-confirmed-to-speak-at-customer-experience-pr-436331.html
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